1xbe Privacy Policy – How We Protect Your Data as a Pakistani Player

1. Introduction

Welcome to the 1xbe Privacy Policy. 1xbe is Pakistan's dedicated online betting and gaming platform, and we understand that how we handle your personal information is just as important as how we run our PSL markets, live Andar Bahar tables, and Ludo tournaments. Your trust is something we have to earn and keep — and transparent, responsible data handling is a big part of that.

This Privacy Policy sets out exactly what personal data 1xbe collects about you when you register or use the platform, why we need it, how it is processed and stored, who it might be shared with, and what rights you have as a Pakistani player. It applies to the 1xbe website and all associated services accessible under the domain 1xbe.online.

By creating a 1xbe account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use 1xbe. If you have questions about anything in this policy, you can reach us at support@1xbe.online at any time.

2. What Personal Data 1xbe Collects

1xbe collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party partners (such as payment processors and identity verification services).

2.1 Data You Provide Directly

• Registration data: Your full name, mobile number, date of birth, and the password you create for your 1xbe account.
• Identity verification documents: A copy of your CNIC or other approved identity document if 1xbe requests verification as part of our Know Your Customer (KYC) obligations.
• Payment information: Details of the payment method you use to deposit — for example, your Easypaisa or JazzCash registered number, or the last four digits of a bank card. 1xbe does not store full card numbers on its own servers.
• Support communications: The content of messages, emails, and live chat transcripts when you contact 1xbe support.
• Responsible gaming preferences: Any deposit limits, cool-off periods, or self-exclusion requests you set on your 1xbe account.

2.2 Data Generated by Your Use of 1xbe

• Betting and gaming history: Every bet placed, game played, odds accepted, and outcome settled on 1xbe is recorded against your account.
• Transaction records: All deposits and withdrawals in PKR, including amounts, timestamps, and payment method references.
• Device and technical data: IP address, device type, operating system, browser type, and session duration collected automatically when you access 1xbe.
• Usage behaviour: Pages visited, features used, time spent in specific game sections, and navigation patterns within the 1xbe platform.
• Location data: Approximate geographic location derived from your IP address, used to comply with jurisdictional requirements. 1xbe does not access precise GPS location data from your device.

2.3 Data from Third Parties

• Payment processors: Confirmation of deposit and withdrawal status from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processors, and card networks.
• Identity verification partners: Verification results from authorised KYC partners used to confirm that player-provided identity documents are genuine.
• Fraud prevention services: Risk scores and alert data from fraud detection partners where suspicious account activity is flagged for review.

3. How 1xbe Uses Your Personal Data

Every piece of personal data collected by 1xbe is used for a specific, defined purpose. We do not collect data speculatively or hold information we do not have a clear reason to retain. The main purposes for which 1xbe processes your personal data are:

1xbe does not use your personal data to make fully automated decisions that have significant legal effects on you without human review. Automated systems may flag accounts for review, but material decisions — such as account suspension or withholding of funds — are reviewed by a human member of the 1xbe team before being actioned.

4. Legal Basis for Processing

1xbe processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil the contract between you and 1xbe — operating your account, processing bets, and paying out winnings in PKR.
• Legal obligation: Processing required to comply with applicable laws including anti-money laundering (AML) obligations, KYC requirements, and age verification requirements. 1xbe is obligated to maintain certain records regardless of your preferences.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics to improve the 1xbe experience for Pakistani players — provided these interests are not overridden by your fundamental rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have given clear, affirmative consent. You can withdraw consent at any time by contacting support@1xbe.online.

5. Cookies and Tracking Technologies

1xbe uses cookies and similar tracking technologies when you access the platform. Cookies are small text files placed on your device by the website. They serve several purposes on 1xbe:

5.1 Essential Cookies

These cookies are required for 1xbe to function. They manage your login session, remember your language preference, and maintain your bet slip across pages. You cannot opt out of essential cookies while using the platform — disabling them would prevent you from logging in or placing bets.

5.2 Analytics Cookies

1xbe uses analytics tools to understand how Pakistani players navigate the platform — which pages are visited most, where users drop off in the registration process, and how the PSL betting section performs during live matches. This data is aggregated and anonymised before analysis. Analytics cookies can be disabled without affecting your ability to use 1xbe, though this reduces our ability to improve the platform for players like you.

5.3 Functional Cookies

These remember your preferences within the 1xbe platform — for example, your preferred odds format, your default game category, or display settings you have customised. They improve your experience but are not essential.

5.4 Marketing Cookies

Only placed with your consent. Marketing cookies allow 1xbe to show you relevant promotional information on and off the platform. You can withdraw consent for marketing cookies at any time and they will be removed from your device.

6. Who 1xbe Shares Your Data With

1xbe does not sell your personal data. It is not traded, rented, or disclosed to third-party advertisers or data brokers for commercial purposes. Your information may be shared with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing partners, and Visa/Mastercard networks receive the payment details required to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification partners: Authorised KYC service providers receive identity document data for the purpose of verifying your identity. They are contractually prohibited from using this data for any other purpose.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection and anti-money laundering compliance platforms to identify and prevent fraudulent activity on 1xbe.
• Regulatory and legal authorities: 1xbe will disclose personal data to law enforcement, financial intelligence units, or regulatory authorities when legally required to do so. This includes complying with court orders, AML reporting obligations, and fraud investigations.
• Technology infrastructure partners: Cloud hosting and platform infrastructure providers who store and process data on 1xbe's behalf under strict data processing agreements. These partners act only on 1xbe's instructions and are not permitted to use your data independently.

All third parties with whom 1xbe shares personal data are required to maintain the confidentiality of that data and to implement appropriate security measures. 1xbe retains responsibility for ensuring these standards are met.

7. Payments and PKR Transaction Data

Because 1xbe operates exclusively in Pakistani Rupees and uses Pakistan-specific payment channels, payment data is handled carefully and with particular attention to local context.

When you deposit via Easypaisa or JazzCash, 1xbe receives confirmation of the transaction from the mobile money provider — the amount, timestamp, and a transaction reference. 1xbe does not receive or store your full Easypaisa or JazzCash PIN. The mobile wallet provider handles the authentication on their platform.

For bank card payments, card details are entered into a secure payment gateway provided by a regulated payment service provider. 1xbe receives a tokenised card reference and transaction confirmation — not your full card number, expiry date, or CVV. This tokenisation system means that even in the unlikely event of a data breach affecting 1xbe's systems, your actual card details remain secure with the payment gateway.

All PKR transaction records — deposits, withdrawals, bonus credits, and bet settlements — are retained by 1xbe for a minimum of five years in accordance with financial record-keeping obligations. These records may be requested by financial regulators or law enforcement under applicable legal processes.

8. How 1xbe Protects Your Personal Data

Data security is treated as a core operational requirement at 1xbe, not an afterthought. The following technical and organisational measures are in place to protect your personal data:

• SSL/TLS encryption: All data transmitted between your device and 1xbe servers is encrypted using industry-standard Transport Layer Security (TLS). The padlock symbol in your browser confirms this when you access 1xbe.online.
• Encrypted data storage: Sensitive personal data including identity documents and payment references is stored in encrypted form on 1xbe's servers. Encryption keys are managed separately from the data they protect.
• Access controls: Only 1xbe team members who genuinely need access to personal data to perform their role are granted it. Access is controlled by role-based permissions and reviewed regularly. All access to player account data is logged.
• Two-factor authentication: Available to all 1xbe players for their own account security, and required internally for 1xbe team members accessing player data systems.
• Regular security reviews: 1xbe conducts periodic reviews of its data handling processes, access controls, and technical security measures to identify and address vulnerabilities.
• Incident response: 1xbe has documented procedures for responding to personal data breaches, including notification to affected players and, where legally required, to regulatory authorities within the required timeframes.

No digital system can guarantee 100% security against all threats. However, 1xbe applies the same security standards to player data as financial institutions are expected to apply to account data — because that is exactly what our platform handles.

9. How Long We Keep Your Data

1xbe retains personal data for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The general retention principles applied by 1xbe are:

• Active account data: Retained for as long as your 1xbe account remains active. If you close your account, certain data is retained for the periods described below.
• Financial transaction records (PKR deposits, withdrawals, bet history): Retained for a minimum of five years following the transaction, in line with financial record-keeping obligations applicable in Pakistan.
• Identity verification documents: Retained for a minimum of five years following the end of your relationship with 1xbe, in line with AML record-keeping requirements.
• Support communications: Retained for two years following the resolution of the relevant query or complaint, unless the matter is subject to ongoing legal proceedings.
• Marketing data (where consent given): Retained until you withdraw consent or for two years following your last interaction with a marketing communication, whichever comes first.
• Technical/usage data: Retained in anonymised or aggregated form for platform analytics purposes. Identifiable technical data is deleted within 90 days of collection.

When retention periods expire, 1xbe securely deletes or anonymises the relevant data so that it can no longer be associated with any individual player.

10. Your Rights Over Your Personal Data

As a 1xbe player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@1xbe.online with the subject line "Data Rights Request — [Your Account Number]".

1xbe will respond to all data rights requests within 30 days. In complex cases this may extend to 60 days, in which case you will be notified of the extension. 1xbe will not charge a fee for exercising your data rights unless requests are manifestly unfounded or excessive.

11. Children and Underage Players

1xbe is strictly an adults-only platform. No person under the age of 18 is permitted to register or use 1xbe in any capacity. If 1xbe discovers or reasonably suspects that an account has been created by or is being used by a person under 18, the account will be suspended immediately, any funds will be held pending investigation, and the data associated with that account will be processed solely for the purpose of resolving the underage gambling incident.

If you are a parent or guardian and believe a minor may have accessed 1xbe using your payment details or personal information, please contact support@1xbe.online immediately. 1xbe takes these reports seriously and will act quickly to investigate and resolve the situation.

1xbe does not knowingly collect or retain personal data relating to individuals under the age of 18. Any such data discovered will be deleted as promptly as legally possible.

12. Changes to This Privacy Policy

1xbe reviews this Privacy Policy regularly and may update it to reflect changes in how we operate, changes in applicable law, or feedback from Pakistani players. When material changes are made, 1xbe will notify players by email to your registered mobile number or email address and by posting a prominent notice on the 1xbe platform for at least 30 days following the change.

The "Last Updated" date at the top of this policy reflects when the most recent substantive changes were made. Minor clarifications — correcting typos, improving plain-language explanations without changing the substance — do not trigger formal notification but are reflected in the date.

Continued use of 1xbe following notification of a Privacy Policy update constitutes acceptance of the revised terms. If you do not accept the updated policy, you should close your account and request withdrawal of your remaining PKR balance before the changes take effect.

13. Privacy Questions and Contact

If you have any question, concern, or request related to this Privacy Policy or how 1xbe handles your personal data, please contact us. We have a dedicated email address for privacy matters and aim to respond to all privacy queries within 48 hours.

For complaints that cannot be resolved directly with 1xbe, you may have the right to refer the matter to data protection authorities or other relevant regulatory bodies in Pakistan. Details of applicable regulators can be provided by our support team upon request.